We’ve compiled answers to the most common questions from our global community of women’s fashion shoppers to help you enjoy a smooth experience with bigotrys.com.
1. Do you ship internationally?
Yes! We offer worldwide shipping to all countries. Shipping times vary by destination—typically 5-10 business days for major regions (e.g., US, EU, Australia) and 10-15 business days for remote areas. A tracking number will be sent to your email once your order ships.
2. What’s your return policy?
You can return unused, unworn items (with original tags and packaging) within 30 days of delivery for a full refund or exchange. To start a return, email our team at [email protected] with your order number and reason for return. Note that shipping costs for returns are covered by the customer unless the item is defective.
3. How do I choose the right size?
Each product page includes a detailed size chart (with measurements in cm and inches) tailored to that specific style. If you’re unsure, reference our general size guide under the “Help” section or contact us at +65 89205387 with your bust, waist, and hip measurements—our team will recommend the best fit.
4. What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted for security, so your payment information is safe.
For more questions, check our full FAQ page or reach out to our support team!