At NOTECH PTE. LTD., we understand that timely and reliable delivery is a key part of your shopping experience—especially when you’re eager to receive your new women’s clothing. As a global e-commerce provider, we strive to make shipping and delivery straightforward, transparent, and efficient for customers worldwide. This policy outlines all details about our shipping coverage, delivery times, costs, tracking options, and how we handle common delivery-related issues.
1. Shipping Coverage
We offer worldwide shipping to almost every country and region across the globe. Whether you’re located in North America, Europe, Asia, Australia, or other parts of the world, you can enjoy our women’s fashion products delivered directly to your doorstep. Please note that a small number of remote locations (e.g., certain island territories, conflict zones, or regions with strict import restrictions) may be excluded from our standard shipping. If your location is unavailable during checkout, please contact our customer service team at [email protected] for further assistance—we’ll do our best to explore alternative delivery solutions.
2. Order Processing Time
Before your order ships, we need time to process, pack, and quality-check your items to ensure they meet our standards. Our standard order processing time is 1–3 business days (Monday to Friday, excluding public holidays in Singapore, where our fulfillment center is based). During peak seasons (e.g., Black Friday, Christmas, or major sales events), processing time may extend to 3–5 business days due to higher order volumes. We’ll send you an email confirmation once your order is placed, and a second email with shipping details (including a tracking number) as soon as your package leaves our warehouse.
3. Shipping Methods & Delivery Times
We partner with trusted global logistics providers (e.g., DHL, FedEx, UPS, and regional postal services like USPS, Royal Mail, and Japan Post) to offer two main shipping options, depending on your location and delivery needs:
3.1 Standard Shipping
- Delivery Time: Typically 5–10 business days for major regions (e.g., United States, Canada, United Kingdom, France, Germany, Australia, Japan, and South Korea). For remote regions or countries with longer customs clearance processes, delivery may take 10–15 business days.
- Suitability: Ideal for non-urgent orders, as it balances cost and speed.
- Tracking: All standard shipping orders include basic tracking—you can monitor your package’s progress using the tracking number provided in your shipping confirmation email.
3.2 Express Shipping
- Delivery Time: 2–4 business days for most major global cities. This option prioritizes speed and includes expedited handling and transportation.
- Suitability: Perfect if you need your items quickly (e.g., for a special occasion or last-minute outfit).
- Tracking: Express shipping includes real-time, detailed tracking, with updates on your package’s location and estimated delivery time.
Note: Delivery times are estimates and do not include customs clearance delays. Customs processing times vary by country and are beyond our control—please check your local customs office for more information on import procedures.
4. Shipping Costs
Shipping costs are calculated based on three factors: your delivery location, the weight and dimensions of your package, and the shipping method you select. You can view the exact shipping cost for your order before checkout—simply add items to your cart, enter your shipping address, and choose your preferred shipping method to see the total cost (including shipping and any applicable taxes).
5. Package Tracking
Once your order ships, we’ll send a shipping confirmation email to the address associated with your account. This email includes a unique tracking number and a link to the logistics provider’s website, where you can:
- Check your package’s current location.
- View the delivery route (e.g., departure from Singapore, arrival at your country’s customs, out for delivery).
- See the estimated delivery date.
If you don’t receive your tracking number within 4 business days of placing your order, or if tracking information isn’t updating, please contact us at [email protected] with your order number—we’ll investigate and provide you with an update promptly.
6. Customs, Duties, and Taxes
Please note that import duties, taxes, and customs fees are not included in the product price or shipping cost (except for orders shipped to the European Union, where we comply with IOSS regulations and include applicable VAT in the product price). These fees are determined by your local customs authority based on the value of your order and the import laws of your country.
You (the recipient) are responsible for paying any customs duties, taxes, or fees required to receive your package. If you refuse to pay these fees, your package may be returned to us, and you will be responsible for covering the return shipping cost (which will be deducted from your refund if you request one). To avoid surprises, we recommend checking with your local customs office before placing your order to understand the potential import costs.
7. Delivery Issues
We work closely with our logistics partners to ensure smooth delivery, but occasionally issues may arise (e.g., lost packages, delayed delivery, or incorrect addresses). Here’s how we handle common scenarios:
7.1 Delayed Delivery
If your package hasn’t arrived within the estimated delivery time:
- First, check the tracking information for updates (delays may be due to customs, weather, or logistical disruptions).
- If tracking shows no movement for 5 or more business days (for standard shipping) or 2 or more business days (for express shipping), contact us at [email protected] with your order number and tracking number. We’ll escalate the issue with the logistics provider and provide you with a resolution (e.g., a replacement shipment or refund) within 3–5 business days.
7.2 Lost Packages
If the logistics provider confirms your package is lost, we’ll offer you two options:
- A full refund of your order (including shipping costs).
- A free replacement shipment (with express shipping, if available) at no extra cost.
7.3 Incorrect or Incomplete Address
Please double-check your shipping address before placing your order—incorrect or incomplete addresses (e.g., missing apartment numbers, wrong city names) are the most common cause of delivery delays or failed deliveries. If you realize you entered the wrong address after placing your order, contact us immediately at [email protected]. We can update the address only if your order hasn’t shipped yet—once it’s in transit, we cannot modify the address.
If a package is returned to us due to an incorrect address, we’ll notify you via email. You can then choose to have the package reshipped (you’ll need to pay the shipping cost again) or request a refund (minus the original shipping cost).
8. Contact Us
If you have any questions about shipping and delivery—whether it’s about your order’s status, shipping costs, or customs fees—please don’t hesitate to contact our customer service team at [email protected].
Thank you for choosing NOTECH PTE. LTD. We hope you love your new women’s clothing—and we’re committed to making sure it reaches you safely and on time!