At NOTECH PTE. LTD., we want you to be completely satisfied with your women’s clothing purchases. If an item doesn’t meet your expectations—whether it’s the wrong size, color, or style—we offer a straightforward returns process to ensure a hassle-free experience. This Returns Policy outlines all details about eligibility, timeframes, procedures, refunds, and exceptions, applicable to all global customers. By placing an order with us, you agree to comply with the terms of this policy.
1. Return Eligibility & Timeframe
To qualify for a return, exchange, or refund, items must meet the following criteria:
- Timeframe: You must initiate the return request within 30 calendar days of the delivery date (as confirmed by the shipping carrier’s tracking information). Requests submitted after this period will not be accepted, unless specified otherwise for defective or damaged items (see Section 4).
- Condition: Items must be in their original, unused, and unworn condition with all original tags, labels, and packaging intact. This includes:
- No signs of wear, stains, tears, or alterations (e.g., hemmed pants, adjusted straps).
- All accessories (e.g., belts, buttons, dust bags) included with the item.
- Original packaging (e.g., plastic wraps, boxes) not damaged or discarded.
- Exceptions: Certain items are non-returnable due to hygiene or customization reasons, including:
- Undergarments (e.g., bras, panties) and swimwear (unless the hygiene seal remains unbroken).
- Custom-made or personalized items (e.g., monogrammed dresses, made-to-measure skirts).
- Final sale items (clearly marked as “Final Sale” on the product page at the time of purchase).
2. How to Initiate a Return
Follow these simple steps to start a return or exchange:
Step 1: Submit a Return Request
Contact our customer service team at [email protected] with the following information:
- Your order number (found in your order confirmation email or account dashboard).
- The name and SKU number of the item(s) you wish to return.
- The reason for the return (e.g., “wrong size,” “color mismatch,” “changed mind”).
- Your preferred resolution: full refund, exchange for a different size/color, or store credit.
We aim to respond to return requests within 24 business hours. Once approved, we’ll send you a Return Merchandise Authorization (RMA) number and detailed instructions for packing and shipping the item(s).
Step 2: Pack the Item(s)
- Clearly write the RMA number on the outside of the return package (do not cover existing shipping labels if reusing the original box).
- Place the item(s) in secure packaging (preferably the original box) to prevent damage during transit. Include a copy of your order confirmation or a note with your order number and RMA number inside the package.
Step 3: Ship the Return
- You are responsible for arranging and paying for the return shipping, unless the item is defective, damaged, or we sent the wrong product (see Section 4 for details).
- We recommend using a trackable shipping service (e.g., DHL, FedEx, or local postal services with tracking) and insuring high-value items. We are not liable for lost, stolen, or damaged packages during return transit—keep your tracking number for reference.
- Send the package to the return address provided in our RMA approval email (this may differ from our main office address, so do not use the shipping address from your original order unless instructed).
3. Refund Process
Once we receive and inspect your returned item(s) (typically within 3–5 business days of delivery to our warehouse), we will process your requested resolution:
3.1 Full Refunds
- Refunds will be issued to the original payment method used for the order (e.g., credit card, PayPal, Apple Pay).
- Processing times for refunds vary by payment provider:
- Credit/debit cards: 5–10 business days (depending on your bank’s processing cycle).
- PayPal: 2–3 business days.
- Shipping costs from your original order are non-refundable, unless the return is due to our error (e.g., defective item, wrong shipment).
3.2 Exchanges
- If you request an exchange (e.g., for a different size or color), we will ship the replacement item to you free of charge (standard shipping only) once we confirm the returned item meets our eligibility criteria.
- If the requested replacement item is out of stock, we will notify you via email and offer a full refund or store credit instead.
3.3 Store Credit
- Store credit will be issued as a unique coupon code sent to your email. It is valid for 12 months from the date of issuance and can be used for any future purchase on our website (no minimum spend required).
- Store credit is non-transferable, non-refundable for cash, and cannot be combined with other promotional codes unless specified.
4. Defective, Damaged, or Incorrect Items
If you receive an item that is:
- Defective (e.g., broken zippers, loose seams, fabric flaws) or damaged during shipping.
- Incorrect (e.g., wrong style, size, or color sent by us).
Please contact us at [email protected] within 7 calendar days of delivery with:
- Your order number and the item’s SKU.
- Clear photos/videos of the defect, damage, or incorrect item (to help us assess the issue).
We will cover all return shipping costs for these cases and offer one of the following resolutions at no extra charge:
- A full refund (including original shipping costs).
- A free replacement item (with express shipping if needed).
- Store credit (with a 10% bonus value as a gesture of apology).
Do not return defective, damaged, or incorrect items without first obtaining an RMA number—unauthorized returns may be delayed or rejected.
5. International Return Considerations
For customers outside Singapore, please note the following:
- Customs and Duties: You may be required to pay customs duties or taxes on returned items when shipping them back to us. We are not responsible for these fees, and they cannot be refunded. To avoid unexpected costs, check with your local customs office before shipping.
- Shipping Delays: International returns may take 2–4 weeks to reach our warehouse (depending on your location). We recommend initiating return requests as early as possible to stay within the 30-day window.
- Local Restrictions: Some countries have strict regulations on returning clothing items. If you encounter issues with shipping, contact our customer service team—we can provide guidance on compliant shipping methods.
6. Frequently Asked Questions
Q: Can I return multiple items from the same order?
A: Yes—you can include multiple eligible items in one return package, but ensure each item is listed in your RMA request and the RMA number is clearly marked on the package.
Q: What if the item I want to exchange is no longer available?
A: We will notify you immediately and offer a full refund or store credit as an alternative.
Q: How do I track my return?
A: Use the tracking number provided by your chosen shipping carrier to monitor the return package’s progress. Once we receive it, we will send you an email confirmation.
7. Contact Us
If you have questions about our Returns Policy, need help initiating a return, or have issues with a returned item, please reach out to our customer service team at [email protected]. We’re dedicated to resolving your concerns quickly and ensuring you have a positive post-purchase experience.
Last Updated: December 2, 2025