1. Introduction
NOTECH PTE. LTD. (“we,” “us,” or “our”) operates the e-commerce platform (including websites, mobile applications, and related services) focused on selling women’s clothing to global customers (“Services”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our Services, as well as your rights regarding your personal data. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information that you provide directly to us when you interact with our Services, as well as information automatically collected during your use.
2.1 Personal Information You Provide
- Account Information: When you create an account, we may collect your full name, email address (e.g., [email protected] for customer service communications, though your account email may be different), phone number, shipping and billing addresses, and password (stored in encrypted form).
- Order Information: When you place an order, we collect details such as your payment method information (e.g., credit card details, though we do not store full credit card numbers—this information is processed by our third-party payment processors), order history, and product preferences.
- Communication Information: If you contact our customer service (via email, phone, or other channels), we collect your communication content, including your inquiries, feedback, and any additional information you provide to resolve your issues.
2.2 Automatically Collected Information
- Usage Data: We collect information about how you use our Services, such as the pages you visit, the products you view or purchase, the time and duration of your visits, the device you use (e.g., device model, operating system), browser type, IP address, and location data (based on your IP address, to approximate your region for shipping and service optimization).
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences (e.g., language settings, shopping cart items) and analyze usage patterns. You can manage cookie settings in your browser, but disabling certain cookies may affect the functionality of our Services.
3. How We Use Your Information
We use your personal information for the following legitimate purposes, consistent with applicable data protection laws:
- To Provide and Improve Our Services: Fulfilling your orders (processing payments, arranging shipping, delivering products), managing your account, and addressing your customer service requests. We also use usage data to optimize our website, personalize your shopping experience (e.g., recommending products based on your preferences), and develop new features that meet customer needs.
- To Communicate with You: Sending order updates (e.g., confirmation, shipping status), responding to your inquiries via email (including [email protected]) or phone, and providing important notices about our Services (e.g., changes to terms, privacy policy, or service disruptions). With your consent, we may also send promotional communications (e.g., discounts, new product launches), which you can opt out of at any time.
- To Ensure Security and Prevent Fraud: Verifying your identity, detecting and preventing fraudulent activities (e.g., unauthorized payments, account misuse), and protecting the security of our Services, customers, and business operations.
- To Comply with Legal Obligations: Using and disclosing your information as required by law, regulation, or legal process (e.g., responding to subpoenas, tax reporting, or complying with customs requirements for international shipping).
4. Disclosure of Your Information
We do not sell your personal information to third parties for marketing purposes. We may disclose your information to the following categories of third parties, only as necessary to fulfill the purposes outlined in this Policy:
- Third-Party Service Providers: We work with trusted partners to provide specific services on our behalf, such as payment processing (e.g., PayPal, credit card processors), shipping and logistics (e.g., DHL, FedEx), IT support (e.g., website hosting, data storage), and marketing tools (e.g., email service providers). These providers have access to your information only to perform their tasks and are obligated to protect your data and not use it for other purposes.
- Legal and Regulatory Authorities: We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction involving NOTECH PTE. LTD., your personal information may be transferred to the acquiring entity as part of the business assets. We will notify you of any such transfer and ensure the acquiring entity complies with this Privacy Policy.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data (e.g., passwords, payment information) during transmission and storage.
- Regular security audits and updates to our systems and software to address potential vulnerabilities.
- Restricting access to personal information to only authorized employees and service providers who need it to perform their duties.
- Training our staff on data protection practices and compliance with privacy laws.
While we take reasonable steps to secure your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security measures to minimize risks.
6. Your Rights Regarding Your Information
Under applicable data protection laws (e.g., GDPR for EU residents, CCPA for California residents), you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request to correct inaccurate or incomplete information about you.
- Right to Erasure (“Right to Be Forgotten”): You may request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it to comply with legal obligations).
- Right to Restriction of Processing: You may request that we restrict the processing of your information in specific circumstances (e.g., if you dispute the accuracy of the data).
- Right to Data Portability: You may request to receive your personal information in a structured, machine-readable format, or to have it transferred to another data controller, where technically feasible.
- Right to Withdraw Consent: If we process your information based on your consent (e.g., for promotional communications), you may withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at [email protected] with your request, including your full name, account email (if applicable), and details of the right you wish to exercise. We will respond to your request within a reasonable time (as required by law) and may ask for additional information to verify your identity.
7. International Data Transfers
Since we serve global customers, your personal information may be transferred to and processed in countries outside your country of residence, including Singapore (where our headquarters is located) and countries where our third-party service providers operate. These countries may have different data protection laws than your home country.
We ensure that international data transfers comply with applicable laws by:
- Using standard contractual clauses (approved by data protection authorities, such as the EU Commission) with our third-party service providers and business partners.
- Ensuring that the countries to which data is transferred are recognized as having adequate data protection standards (e.g., countries approved by the EU under the adequacy decision).
By using our Services, you consent to the transfer of your personal information to the countries described above.
8. Children’s Privacy
Our Services are not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete the information as soon as possible. If you believe a child has provided us with information, please contact us at [email protected].
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make changes, we will revise the “Last Updated” date at the top of this Policy and post the updated version on our website. We encourage you to review this Policy periodically to stay informed about how we protect your information.
If we make material changes to the Policy (e.g., changes to how we use or disclose your information), we will notify you through prominent channels, such as email (sent to your account email) or a notice on our website, before the changes take effect. Your continued use of our Services after the effective date of the updated Policy constitutes your acceptance of the changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
- Email: [email protected]
We will review your inquiry and respond to you as soon as possible.
Last Updated: December 2, 2025